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FAQ MAIN CATEGORIES

  • Trading Platforms
  • Trading Accounts
  • Supporting Documents
  • Introduction of FXLinked
  • Deposits Withdrawals
  • About the Company

Trading Platforms

  1. What instruments can I trade on MT5?
  2. On the MT5 platform you can trade all the instruments available at FXLinked including Stock CFDs, Stock Indices CFDs, Forex, CFDs on Precious Metals and CFDs on Energies

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  3. Can I trade stock CFDs with my existing MT4 trading account?
  4. No, you can’t. You need to have an FXLinked MT5 Global Trading account to trade stock CFDs. To open an FXLinked MT5 Global Trading account please go to the Members Area and open a Live MT5 Global Account.

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  5. How do I get my MT5 account validated?
  6. If you are already an existing or new FXLinked client with or without an MT4 account, you may open an MT5 account from the Members Area without having to submit your validation documents. However, we do suggest new clients provide us with all the necessary validation documents (i.e. Proof of Identity and Proof of Residency).

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  7. Can I use my MT4 account ID to access MT5?
  8. No, you can’t. You need to have an FXLinked MT5 Global Trading account. To open an FXLinked MT5 Global Trading account go to the Members Area and open a Live MT5 Global Account.

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  9. How can I gain access to the MT5 platform?
  10. To start trading on the MT5 platform you need to have an FXLinked MT5 Global Trading account. It is not possible to trade on the MT5 platform with your existing FXLinked MT4 Global Trading account. To open an FXLinked MT5 Global Trading account go to the Members Area and open a Live MT5 Global Account.

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  11. Do you offer trading platforms for MAC?
  12. Yes, we do. The MT4 trading platform is also available for MAC, and it can be downloaded on our MT4 for Mac Page or from the Members Area.

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  13. I can’t see the opening/closing price on my chart.
  14. Every buy order is open at ASK price and closed at BID price, and every sell order is open on BID price and closed at ASK price. By default, you are only able to see the BID line on your chart. In order to see the ASK line, right click the particular chart -> Properties -> Common-> and tick the Show ASK line.

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  15. I have a MICRO account and I can’t place the order. Why?
  16. We separate standard trades from micro trades (1volume in standard account = 100 000 units, 1volume in micro account = 1000 units). This is why you should search in the Market Watch window for the symbols with “micro” extension (e.g. EUR/USD micro instead EUR/USD), right-click and choose Show all. The other “greyed” symbols are used by the platform to calculate oil prices. Right-click these “greyed” symbols and choose the Hide option to avoid any confusion.

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  17. Can I change the time zone in MetaTrader?
  18. No, you can’t. The time zone of our trading servers is always GMT+2 winter time and GMT+3 summer time. GMT time setting avoids having small candlesticks on Sundays and therefore allows the running of technical analysis and back testing to go more smoothly and straightforward.

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  19. I can only see 30 pairs on my MT4. How can I see the rest?
  20. Log in to your MT4 platform -> Market watch window -> right click -> Show all -> scroll down and you will be able to see all instruments available for trading.

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  21. Do you provide any kind of online support/tutorial for how to use the MT4 platform?
  22. Feel free to contact your Personal Account Manager via live chat, email or by phone to schedule a presentation on MT4. You may as well watch our Video Tutorials for guidance, we are ready to help you with one-to-one detailed explanation at any time convenient for you.

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  23. Why isn’t my EA working? I keep getting error messages saying “Trade disabled error 133”?
  24. We separate standard trades from micro trades (1volume in standard account = 100 000 units, 1volume in micro account = 1000 units). This is why you should search in your market watch window for the symbols with Micro extension (e.g. EUR/USD micro instead EUR/USD), right-click and choose Show all. The other “greyed” symbols are used by the platform to calculate oil prices. Right-click these “greyed” symbols and choose the Hide option to avoid any confusion.

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  25. What do I do if the attached expert advisor does not trade?
  26. First check if trading is allowed by going to Tools -> Options -> Experts tab -> Allow real trading. Then make sure that the expert advisor button on the main tool bar is pressed. You should be able to see a smiley face in the top right-hand corner of your chart which shows that you have activated your EA correctly. If everything is all right, but the EA still does not trade, see your log files via the Experts tab in the Terminal window (you should be able to see what error occurs). You can also email us for further assistance at Support@FXLinked.com.

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  27. How do I add an expert advisor?
  28. Save your expert advisor in the MetaTrader4 directory on your computer: C:Program Files – MetaTrader – FXLinked.com – experts. Then restart MetaTrader4. The expert advisor file should appear in the navigator window of MetaTrader4. Left click on it and drop-and-drag it onto the chart of the currency that you would like the expert advisor to trade on.

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  29. Can I use robot/auto traders or expert advisors?
  30. Yes, you can. All our trading platforms support the use of EAs.

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  31. How can I view my trading history?
  32. Open the terminal window by pressing Ctrl+T on your keyboard, and select the Account History tab. Right click to enable the context menu, which will allow you to save your trading history as an .html file so that you can later view it when you log out of the trading platform.

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  33. What is the difference between demo and Global Accounts?
  34. While all features and functions of a Global Account are also available for a demo account, you should keep in mind that simulation cannot replicate real trading market conditions. One relevant difference is that the volume executed through the simulation does not affect the market; while in real trading volumes have effect on the market, especially when the deal size is large. The speed of execution is the same for real trading accounts as for the FXLinked demo accounts.

    Moreover, users can have a very different psychological profile depending on whether they trade with demo or Global Accounts. This aspect may impact the evaluation performed with the demo account. We advise you to be cautious and avoid complacency about any conclusion that you may draw from using a demo account.

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Trading Accounts

  1. Do you offer binary option trading?
  2. No, we do not.

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  3. Can I change my account type?
  4. You are only provided one account which is the FXLinked Global Account, you can change the preference of the account such as micro lot or swap free, please contact us on Accounts@FXLinked.com or Backoffice@FXLinked.com .

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  5. What is one-click trading? How can I enable it?
  6. One-click trading allows you to open positions with just one click. When you want to close a position, however, one click does not work and you will need to close it manually.

    To enable one-click trading on the left corner of your chart, you will find an arrow. By clicking that arrow, you enable one-click trading and a window appears on the left corner of the chart.

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  7. Do you offer VPS service?
  8. Yes, we do. Clients who maintain a minimum amount of (Equity-Credit) 5000USD or equivalent in other currency are eligible to request a free VPS from the Members Area at any given time on condition that they trade at least 5 round turn lots per month.

    Clients who do not meet the above criteria can still request an FXLinked MT4 VPS from the Members Area for a monthly fee of 28USD, which will be automatically deducted from their MT4 account on the first day of each calendar month. For further information please visit our website VPS Page.

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  9. Do you accept US clients?
  10. According to the recent Dodd-Frank Act passed by the US Congress, the CFTC (Commodity Futures Trading Commission) no longer allows us to let US residents open trading accounts with us. We apologize for the inconvenience.

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  11. Do you provide live forex tutorials? How can I learn the basics of trading?
  12. Every FXLinked client has their own Personal Account Manager, who does not only provide full technical support via live chat, email or by phone, but you can also schedule with him/her one-to-one training sessions to learn the basics of MetaTrader4.

    We also offer our clients EBooks on how to use platforms and trade on the market, as well as free weekly webinars and on-site seminars in different countries. Feel free to inquire about further details at support@FXLinked.com.

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  13. Why are rollover rates tripled on Tuesday?
  14. When placing a trade in the spot forex market, the actual value date is two days forward, for instance, a deal done on Wednesday is for value Tuesday, a deal done on Thursday is for value Monday, and so on. On Tuesday, the rollover amount is tripled to compensate for the following weekend (during which time rollover is not charged because trading is stopped at weekends).

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  15. I cannot log in to my account but I need to close an open position. What do I do?
  16. You may close/open a position or place an order by telephone 24 hours a day. Simply call up our dealing room on +442033196674. You will be asked for your platforms’ login for security reasons before your request is executed.

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  17. Do you close my open positions and placed order if I go offline?
  18. Open positions and pending orders stay in the system even if you log off from your trading platform. The same applies to all order types except trailing stops. Trailing stops become inactive when you close or log out of MetaTrader4. Expert advisors also become inactive when MetaTrader4 is closed or you are not logged in.

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  19. Is there a dormant fee if I don’t use my account?
  20. An account shall be deemed as dormant from the last day of the ninety (90) calendar days during which there has been no activity (trading/withdrawals/deposits) in the account. All remaining bonuses, promotional credits, FXLinked Global Account will be automatically removed from dormant State.

    A dormant account will be charged with a monthly fee of 5USD (five United States dollars) or the full amount of the free balance in the account if the free balance is less than 5USD (five United States dollars). There will be no charge if the free balance in the account is zero.

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  21. Will you close my Global Account if it has a zero-account balance?
  22. Accounts with zero balance will be archived after a period of ninety (90) calendar days.

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  23. Can I open more than one trading account?
  24. Yes, you can, up to a maximum of 8 active trading accounts. It is preferable, however, to use the same personal details as for your other trading account(s). You can register for an additional account in the Members Area with 1 click.

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  25. How can I be sure that the money on my trading account is safe?
  26. FXLinked is a Seychelles Licensed in Seychelles state, which means that all investment companies licensed in Seychelles are fully complied with the FSA (Financial Services Authority) regulations that complied to world countries of the European Economic Zone, Asian Economic Zone and Soviet Economic Zone. The main aim of this law is to increase competition in the investment sector and protect the interests of the investment company clients. According to the FSA regulation, investment companies should also become members of the Investor’s Compensation Fund, which ensures that the client interests are protected in the case of company insolvency.

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  27. Do you have slippage?
  28. Slippages hardly ever occur if you trade with us. Sometimes, however, especially when important economic news is released, due to a sharp rise/fall in the market price, your order may be filled at a different rate than you requested.

    At FXLinked, your orders are filled at the best available market price, which may be to your benefit.

    More information on the FXLinked Execution Policy please go to Market Execution Page.

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  29. Where are my funds kept?
  30. All our clients’ funds are kept in segregated International accounts with tier 1 banking institutions.

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  31. What is the Profit Calculation for CFDs?
  32. The profit calculation is as follows:
    (Close Price-Open Price) * Lots*Contract Size
    The lot size on every CFD differs.

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  33. Can I change my leverage? If yes, how?
  34. You can change the leverage under the tab Live Account, and then by clicking the tab Change Leverage in our Members Area. This method of changing leverage is instant.

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  35. What is leverage? How does it work? Why is less money required for a higher leverage and is the risk higher?
  36. Leverage is the multiplication of your balance. This allows you to open bigger trading positions since the margin required will be lowered according to the leverage you have chosen. Even though with leverage you can make a bigger profit, there is also a risk of having a bigger loss because the positions you open will be of higher volume (lot size).

    Example:
    Your trading capital is 10,000EUR
    The leverage chosen is 1:100
    For a Global trading account this means 100*10,000 = 1,000,000EUR
    On EURUSD long position opening at 13,055, position closing at 13,155
    The difference is 0.0100 pips thus 1,000,000*0.0100 = 10,000USD this is the profit you made.

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  37. Do you allow hedging?
  38. Yes, we do. You are free to hedge your positions on your trading account. Hedging takes place when you open a LONG and a SHORT position on the same instrument simultaneously. When you open a BUY and a SELL position on the same instrument and in the same lot size, the margin is 0.

    However, when you open a BUY and a SELL position on a CFD of the same type and lot size, the margin is only needed once.

    The margin of CFDs, when you are hedged, is always 50%.

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  39. What is the minimum lot size for MICRO and for Global accounts?
  40. The numbers below are per transaction, and you can open an unlimited amount.

    Global account:

    1 lot = 100,000
    Minimum trade volume = 0.01
    Maximum trade volume = 50
    Trading step = 0.01

    MICRO account:

    1 Lot = 1,000
    Minimum trade volume = 0.01
    Maximum trade volume = 100
    Trading step = 0.01
    Please note that the minimum lot size for trading with CFDs is 1 lot.

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  41. How can I calculate 1 pip of profit or loss?
  42. Amount of Base Currency*Pips= Value in Quote Currency
    Value of 1 pip in EUR/USD= 1 Lot (100 000 €) * 0.0001= 10 USD
    Value of 1 pip in USD/CHF= 1 Lot (100 000 $) * 0.0001=10 CHF
    Value of 1 pip in EUR/JPY=1 Lot (100 000 €) * 0.01= 1000 JPY

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  43. Where can I find the trading signals? How can I download them?
  44. You can request trading signals by emailing Support@FXLinked.com and one of our account manager will set signals to your trading account as requested.

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  45. What is trailing stop?
  46. Trailing stop is a type of stop loss order. It is set at a percentage level either below the market price for LONG positions, or above the market price for SHORT positions. Kindly note that you need to leave certain distances from the current market price when you set up stop/limit orders.

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  47. What is take profit?
  48. Take profit is an order to close a previously opened position at a price more profitable for the client than the price at the time of placing the take profit. When the take profit is reached, the order will be closed. Please note that you need to leave certain distances from the current market price when you set up stop/limit orders.

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  49. What is stop loss?
  50. Stop loss is an order for closing a previously opened position at a price less profitable for the client than the price at the time of placing the stop loss. Stop loss is a limit point that you set to your order. Once this limit point is reached, your order will be closed. Please note that you need to leave certain distances from the current market price when you set up stop/limit orders. For further details about the distance in points for each currency pair.

    Using stop loss is useful if you want to minimize your losses when the market goes against you. Stop loss points are always set below the current ASK price on BUY, or above the current BID price on SELL.

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  51. Do you allow scalping?
  52. Yes, we do.

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  53. I opened 0.01 micro lots and closed a position on my MICRO account, but I see no profit. Why?
  54. You can calculate your profits with the help of the following formula:
    (Close price-open price)*Contract size*Lots

    Example

    You have a MICRO account (contract size is 1000), and you opened 0.01 lots of EUR/USD.
    Opening price =1.29887, closing price=1.29906
    The calculation would be as follows:
    (1.29906-1.29887)*1000*0.01= 0.0019 USD (the result is always in the second currency of the currency pair).
    As you can see, 0.0019 USD is too small a profit to be visible on your platform, as the profit shows 2 decimals.

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  55. How do you calculate swaps in currency pairs (in forex) and for gold/silver?
  56. The swap formula for all forex instruments, including gold and silver, is the following:

    lots * long or short positions * point size

    Here is an example for EUR/USD:

    Client base currency is USD
    1 lot buy EUR/USD
    Long = -3.68
    Because it is a buy position, the system will take the swap rate for long position, which currently is -3.68
    Point size = contract size of a symbol * minimum price fluctuation
    EUR/USD point size = 100 000 * 0.00001 = 1
    If we apply the given numbers in the formula, it will be 1 * (-3.68) * 1 = -3.68 USD.
    So for 1 lot buy EUR/USD, if the position is left overnight, the swap calculation for the client will be -3.68 USD.

    Here is an example for gold:

    Client base currency is USD
    1 lot buy gold
    Long = -2.17
    Because it is a buy position, the system will take the long points, which currently is -2.17.
    Point size = contract size of a symbol * minimum price fluctuation
    Gold point size = 100 * 0.01 = 1
    If we apply the given numbers in the formula, it will be 1 * (-2.17) * 1 = -2.17 USD.
    So for 1 lot buy gold, if the position is left overnight, the swap calculation for the client will be -2.17 USD.

    Please note that if the base currency of the trading account is in EUR (like in the examples above), the swap calculation will be converted from USD to EUR. The result of the swap calculation is always the secondary currency in a symbol, and the system converts it to the base currency of the trading account.

    The examples provided only serve as a guide and do not reflect the current charges.

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  57. What is the margin for CFDs?
  58. The CFDs margin formula is Lots * Contract Size * Opening Price * Margin Percentage. You can read more details on our Spreads Page.

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  59. What is the margin formula for gold/silver?
  60. The gold/silver margin formula is lots * contract size * market price/leverage.

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  61. How can I calculate the margin?
  62. Margin calculation formula for forex instruments is the following:

    (Lots * contract size / leverage) where the result is at always in the primary currency of the symbol.

    For STANDARD accounts all forex instruments have a contract size of 100 000 units. For MICRO accounts all forex instruments have a contract size of 1 000 units.

    For instance, if the base currency for your trading account is USD, your leverage is 1:400 and you are trading 1 lot EURUSD, the margin will be calculated like this:

    (1 * 100 000/400) = 250 Euros

    Euro is the primary currency of the symbol EURUSD, and because your account is USD, the system automatically converts the 250 EUROS to USD at the actual rate.

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  63. What is margin / margin level / free margin?
  64. Margin is the required amount in the base currency of the trading account needed to open or maintain a position. When trading forex, the Required/Used Margin for a specific position = Number of Lots * Contract size / Leverage. Here the result is originally calculated in the first currency of the traded pair, and then converted into the base currency of your trading account, which will be numerically displayed on your MT4, or any other trading platform.

    The margin requirement for gold and silver is calculated like this: Lots * Contract Size * Market Price / Leverage. The result will be in USD, which will be converted into the base currency of your trading account (in case it is other than USD).

    For CFDs, the required margin is Lots * Contract Size * Opening Price * Margin Percentage. The result will be in USD, which will be converted into the base currency of your trading account (in case it is other than USD).

    Margin level is calculated with the formula Equity/Margin * 100%.

    Free margin is your equity minus margin. It means the available funds that you use for opening new positions, or for maintaining existing positions.

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  65. What leverage do you offer?
  66. We provide leverages between 1:1 – 1:400. The leverage depends on equity, so please read more details about this on our Global Account Page.

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  67. Do you allow news trading?
  68. Yes, we do.

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  69. What spreads do you offer?
  70. We offer variable spreads that can be as low as 0 pip. We have no re-quoting: our clients are given directly the market price that our system receives. You can read more about our spreads and conditions page.

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  71. How can I see the charts?
  72. Please right click on any of the symbols in the Market Watch that you want to see and choose the Chart Window option. Alternatively, you can drag-and-drop any symbol in the chart window.

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  73. Is my money safe?
  74. FXLinked is Licensed and Regulated by the FSA, which ensures the safety of client funds and consumer protection under the Financial Services Authority (FSA). Thus, the measures that FXLinked undertakes are as follows:

    • Segregation of clients’ funds

    Clients’ funds get transferred to the Company’s segregated client bank account. These funds are off balance sheet and cannot be used to pay creditors in the unlikely event of Company insolvency.

    • Bank accounts

    We maintain client and operational bank accounts with international public banking institutions of great repute.

    • Investor Compensation Fund (ICF)

    The Investor Compensation Fund ensures that the Company pays compensation to all clients in the unlikely event of the Company becoming insolvent or having to suspend its services. The compensation amount will depend on the prevailing level of clients’ claims.

    • Supervision by the regulator

    As a regulated financial services provider, we are obliged to meet strict financial requirements, including the monthly submission of financial reports to our main regulatory body, the Financial Services Authority (FSA). We are thus required by law to maintain sufficient liquid capital in order to cover clients’ deposits, possible fluctuations in the Company’s currency positions, and any outstanding costs. Our regulator is informed by any deficiencies in a detailed audit submitted by an independent internal auditor every year.

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  75. Is it possible to lose more money than I deposited?
  76. No, you cannot lose more than the amount you deposited. Should the slippage of a certain currency pair cause a negative balance, it will be reset automatically with your next deposit.

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  77. Can I change the base currency of my account?
  78. It is not possible to change the base currency of your account, however you can open a new account at any time and then specify your preferred base currency.

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  79. How long can I use a demo account?
  80. At FXLinked demo accounts do not have an expiry date, and so you can use them as long as you want. Demo accounts that have been inactive for longer than 90 days from the last login will be closed. However, you can open a new demo account at any time. Please note that maximum 5 active demo accounts are allowed.

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  81. Do you offer Islamic accounts?
  82. Yes, we do. You can request a swap-free Islamic account by sending an email to Accounts@FXLinked.com or to Backoffice@FXLinked.com .

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  83. What is the minimum deposit/withdrawal for a trading account?
  84. It is $5 for the FXLinked Global account.

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  85. What trading account types do you offer?
  86. We offer one trading account type, FXLinked Global account is made to suite all traders whether they want an Islamic swap free account or low fee account, FXLinked Global account is made to suite your needs.

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  87. How can I start trading?
  88. Once you opened a trading account, received your login details by email you can start trading, but we do suggest you submit your identification documents for account validation, the next step is to download the trading platform of your choice.

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  89. How long does it take to open a trading account?
  90. In case you fill out all details correctly, it takes less than 5 minutes.

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  91. How can I open a trading account?
  92. It is simple and quick. Click Open a Global Account, fill in the form and upon completion you will receive an email with your login details that you can use to log in to our secure Members Area. Here you will be able to fund your trading account by clicking the Deposits tab in the main menu. If you are already an FXLinked Global Account holder you can open an additional account in the Members Area.

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Supporting Documents

  1. Can I update my personal information?
  2. If you wish to update your email address, please send an email to Backoffice@FXLinked.com from your registered email address.

    If you wish to update your residential address, please send an email to Backoffice@FXLinked.com from your registered email address, along with a recent Proof of Residence document (not older than 6 months).

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  3. Do I need to upload my documents again if I open a new trading account and my first account was already validated?
  4. No, your new account will be validated automatically, as long as you will use the same personal /contact details as for your previous account.

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  5. Can I open an account by providing a different identification document instead of my passport?
  6. Yes, you can. It is preferable, however, to use the same personal details as for your other trading account(s). You can register for an additional account in the Members Area with 1 click. Kindly note that the maximum number of accounts allowed per client is 8.

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  7. Why do I need to submit my documents for account validation?
  8. These procedures are placed to protect you, they involve the collection of adequate documentation from our clients with regards to KYC (Know Your Client), including the collection of a valid ID card and a recent (within 6 months) utility bill or bank account statement that confirms the address the client has registered with.

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  9. Do I need to provide my proof of residency?
  10. Yes, you do. In order to start trading and to be able to make withdrawals from your account, your account has to be validated, therefore you must provide a recent utility bill (e.g. electricity, gas, water, phone, oil, Internet and/or cable TV connection) or bank account statement not older than 6 months and confirming your registered address.

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  11. What supporting documents do I need to provide if I want to be your client?
    • A colour copy of valid passport or other official identification document issued by authorities (e.g. driver’s license, identity card, etc.). The identification document must contain the client’s full name, an issue or expiry date, the client’s place and date of birth or tax identification number and the client’s signature.
    • A recent utility bill (e.g. electricity, gas, water, phone, oil, Internet and/or cable TV connection, bank account statement) dated within the last 6 months and confirming your registered address.
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Introduction of FXLinked

  1. Is FXLinked a licensed broker?
    • FXLinked.COM is the represented name of FXLinked Limited,
    • FXLinked belongs to and is operated by FXLinked Limited, an FSA-regulated and International-registered broker,
    • FXLinked provides the high level of services according to FXLinked business policies, and offers a series of new products that offer higher trading efficiency for clients.
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Deposits Withdrawals

  1. Are there any extra fees and commissions?
  2. At FXLinked we do not charge any fees or commissions. We cover all transaction fees (with bank wire transfer for amounts over 100 USD).

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  3. I used more than one deposit option, how can I withdraw now?
  4. If one of your deposit methods has been a credit/debit card, you always need to request withdrawal up to the deposit amount, as a prior to any other withdrawal method. Only in case that amount deposited via credit/debit card is fully refunded back to source, you may select another withdrawal method, according to your other deposits.

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  5. Is it possible to transfer money from one trading account to another trading account?
  6. Yes, this is possible. You can request an internal transfer between two trading accounts, but only if both accounts have been opened under your name and if both trading accounts have been validated. If the base currency is different, the amount will be converted. Internal transfer can be requested in the Members Area, and it is instantly processed.

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  7. Can I deposit to/withdraw from my friend’s/relative’s account?
  8. As we are a regulated company, we do not accept deposits/withdrawals made by third parties. Your deposit can only be made from your own account, and the withdrawal has to go back to the source where the deposit was made.

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  9. Can I transfer funds from my trading account to another client’s trading account?
  10. No, this is not possible. It is forbidden to transfer funds between different clients’ accounts and involve any third parties.

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  11. If I deposit funds by Moneybookers, can I withdraw money to my credit card?
  12. In order to protect all parties against fraud and in compliance with the FSA Regulatory Body for the prevention and suppression of money laundering, our company policy is to return clients’ funds to the origin of these funds, and as such the withdrawal will be returned to your Moneybookers account. This applies to all withdrawal methods, and the withdrawal has to go back to source of funds deposit.

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  13. Are there any deposit/withdrawal fees?
  14. We do not charge any fees for our deposit/withdrawal options. For instance, if you deposit USD 100 by Credit Card and then withdraw USD 100, you will see the full amount of USD 100 in your Credit Card account as we cover all transaction fees both ways for you.

    This also applies to all credit/debit card deposits. For deposits/withdrawals via bank wire transfer, FXLinked covers all transfer fees imposed by our banks, with the exception of deposits amounting to less than 100 USD (or equivalent denomination).

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  15. What payment options do I have to deposit money?
  16. We offer a wide range of payment options for deposits: by multiple credit cards, multiple electronic payment methods, bank wire transfer, local bank transfer, and other payment methods. You can find all details of our wide range of deposit options on our Deposit Method Page.

    As soon as you open a trading account, you can log in to our Members Area, select a payment method of your preference on the Deposits page, and follow the instructions given. All requests are completed within seconds.

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  17. How long does the deposit/withdrawal take by credit card, Neteller or any other payment method?
  18. All deposits are instant, except for the bank wire transfer, Western Union and MoneyGram. All withdrawals are processed by our back office in 24 hours on business days.

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  19. How long does it take to receive my money after I make a withdrawal request?
  20. Your withdrawal request is processed by our back office within 24 hours. Via FXLinked Card or any e-wallet methods you will receive your money on the same day, and via bank wire or credit/debit card it usually takes 2 – 5 business days.

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  21. How long does it take for funds to reach my bank account?
  22. It depends on the country the money is sent to. Standard bank wire within the EU takes 3 working days. Bank wires to some countries may take up to 5 working days.

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  23. Can I withdraw my money if I have an open position?
  24. Yes, you can, if at the moment of payment your free margin exceeds the amount specified in the withdrawal instruction, including all payment charges. Free margin is calculated as equity less necessary margin (required to maintain an open position). If you do not have sufficient free margin in your trading account, the system will not accept your request and you will need to lower the amount. Please note, that any credit bonus in your account is considered as part of your equity and will be deducted as the result of any withdrawal.

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  25. Can I withdraw my money whenever I want?
  26. In order to withdraw funds, your trading account must be validated. This means that first you need to upload your documents in our Members Area: Proof of Identity (ID, passport, driving license) and Proof of Residency (utility bill, telephone/Internet/TV bill or bank statement), which include your address and your name and can’t be older than 6 months.

    Once you receive confirmation from our Validation Department that your account has been validated, you can request the funds withdrawal by logging in to the Members Area, select the Withdrawal tab and send us a withdrawal request. It is only possible to send your withdrawal back to the original source of deposit. Alternatively, you can complete our withdrawal form and send it to our Back-Office Department via email at Backoffice@FXLinked.com or by fax. All withdrawals are processed by our back office within 24 hours on business days.

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  27. If my withdrawal amount exceeds the amount I have deposited via credit/debit card, how can I withdraw?
  28. Since we can only transfer the same amount back to your card as the amount you have deposited, profits can be transferred to your bank account via wire transfer. If you have also made deposits via E-wallet, you also have the option to withdraw profits to that same E-wallet.

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  29. In which currencies can I deposit money into my trading account?
  30. You can deposit money in any currency and it will be automatically converted into the base currency of your account, by FXLinked prevailing inter-bank price.

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  31. What deposit/withdrawal options do you have?
  32. Currently, you can choose from the following options to deposit and withdraw funds: multiple credit cards, multiple electronic payment methods, bank wire transfer, local bank transfer, and other payment methods. Please read further detail about our deposit options and withdrawal options on our respective website pages.

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About the Company

  1. Where are you based?
  2. Our company HQ is in London, United Kingdom. Our company’s full address and contact details can be found on our Contact Us Page.

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  3. Can I visit your offices?
  4. You are more than welcome to visit our office at any time. We kindly ask you to inform us in advance with a date and time and your Personal Account Manager will be waiting to welcome you. Our company HQ is in London, United Kingdom. Our company’s full address and contact details can be found on our Contact Us Page.

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  5. What official international agency is your company listed under?
  6. FXLinked.COM is a company under the name of FXLinked Limited, which is Licensed, Regulated and Operated under FXLinked Limited (Seychelles).

    FXLinked Limited is regulated by the Financial Services Authority (FSA) under the license number 000000, and registered with SIBA (Seychelles International Business Authority), under the reference no. 123456. FXLinked Limited operates in accordance with Financial Services Authority (FSA).

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  7. Is there an official international regulatory agency where your company is listed?
  8. Licensed and regulated by FSA (Financial Services Authority) under license number 000000;

    • Governed by SIBA (Seychelles International Business Authority);
    • Operation according to the Financial Services Authority and Activities and regulated Markets;
    • Registered with (FSA), Seychelles, licensed under 000000;
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